Message on Hold ( MOH )

WHAT DO YOUR CALLERS HEAR WHILE ON-HOLD?

ARE THEY LISTENING TO YOUR COMPETITORS ADVERTISEMENTS?

ARE THEY FRUSTRATED LISTENING TO DEAD AIR?

70% of callers are put on-hold for an average of 30 seconds or more.  If left unmanaged, this dead air can become quite the frustration for persons on hold.  Thankfully, with our Message on Hold Solutions, hold times can truly work for your business.

Imagine a scenario where a customer calls to get information on a particular product or service, yet while on hold, an advertisement about another product or service offering captures their attention.  Immediately, you would have generated enough customer interest which can then be converted into sales.
In integrating our MOH solutions, IVS creates and plays exactly what you want your customers to hear.  We’ll work with you from the creation to airing of content in a way that provides your callers with information and/or entertainment while they wait.
Now with our Message on Hold Solutions, your wait time can become the perfect Advertising/Marketing tool.  With structured approaches, we can incorporate a variety of messages to appeal to your customers while they wait.  Probably best of all is that the message on hold solutions can be easily updated to reflect current promotions or organizational changes.

• Captures Customer's attention and reduces customer hang-ups. 
• Increase sales and opportunity to cross-sell your products or services
• Enhanced company image or brands reinforcement
• Increases customer's confidence
• Improves your Customer Relationship Management (CRM)
• Total control of On-hold content i.e. what your customers hear
• Raise awareness of your brand
• Create your own audio content