Customizable Inbound Solutions



When your phones ring, what’s the customer’s experience when the call is answered? Can your customers feel fully satisfied WITHOUT actually speaking to an operator? Can they serve themselves?
With our Customizable Inbound Solutions, your customers will find that getting information is literally at their fingertips and when they do decide to speak to the operator, it is to say “Thank You for the excellent service received”.

Through our Customizable Inbound Solutions your callers can serve themselves with seamless call processing, and we add that personal touch by developing options that meet your specific needs.


With our Interactively Easy Interactive Voice Response (IVR) Systems your information works for you and your data is given a voice. By interfacing with your database, IVS gives your customers 24-hour access to your information system using touch-tone or speech.


And the benefits? Apart from having on the go access to information, Our Customizable Inbound options:

  • Will result in a long-term solution that will enhance customer retention and satisfaction.
  • Gives high Return on Investments (ROI) in addition to their positive impact on productivity, revenue, and efficiency.
  •  Our IVRs are customer friendly and are deliberately designed to minimize customer inputs while increasing the speed and efficiency at which information is delivered.
  • Leverage prior investment in telecommunications hardware

Customizable Inbound Solutions can also be used to answer your incoming calls, determine the needs of the customer then flawlessly transfer the customer to the appropriate individual or department. Additional features include:

  • SMS, email, standards-based voice mail
  • Contact center solutions, including outbound dialing, intelligent routing applications and screen pop applications
  • Unified communications solutions, including standards-based voice-mail systems and applications that combine traditional voice, IP telephony, video messaging, SMS, email, and fax communication

For more information please contact sales@ivsja.com.


(<<Back)