Customizable Outbound Solutions

Ever had a situation where multiple customers need to be reached within a limited time frame, yet there just are not enough agents to get the information out within the time period?

Whenever the need arises and contact has to be made with your customers, automation is an easy and efficient option. Our Customizable Outbound Solutions are tailored to meet your needs and employs the high level capability of auto dialing. Our systems can be integrated with your customer information database and a call placed to a customer based on your requirements.

These systems can be used for a wide cohort of areas including: Accounts Receivables for delinquent customers, appointment reminders, proactive customer service or the marketing of new products. Once connection is made with the customer, the system can play a message, obtain specific information, and even transfer the call to a call center agent.
Customized Outbound Solutions can help you to meet your customer’s needs and create stronger relationships by keeping in touch. Here are some other uses:

• Fax-Back Servers / Fax-On Demand
• Fax Broadcasts
• Customer Surveys or Polling
• Bill Reminders

These solutions are designed with cutting edge technology and provide advanced features such as: ·

• Email Send/Receive Capability
• Web-site Integration
• Voice over Internet Protocol (VOIP) Integration
• Voice Recognition and Verification
• Credit/Debit Card Processing
• Text-to-Speech
• Database and Mainframe Connectivity
• Smart Call Routing
• Computer Telephony Integration (CTI)

Please contact us for further information.